Technical Support Specialist - English & French Speaker

TL;DR

Technical Support Specialist: Serving as a key point of contact for customers and providing expert support for spend management solutions with an accent on diagnosing complex technical and functional problems. Focus on improving backend processes, automating support tasks, and ensuring customer satisfaction.

Location: Hybrid in Tunis

Company

hirify.global is a global leader in cloud-based spend management solutions, empowering finance teams with AI-driven technology to simplify accounts payable and spend management.

What you will do

• Act as the daily point of contact for customers.
• Collaborate with level 2 and level 3 support teams.
• Participate in bug bashes, write expert articles, and submit enhancement requests.
• Propose and implement improvements to backend processes and diagnostic tools, including automation.
• Take ownership of and diagnose complex technical or functional problems.
• Manage tasks with urgency, ensuring prioritization and time management.

Requirements

• A technical degree or equivalent experience in information technology.
• Confirmed experience in a service-oriented company (software integrator, SaaS, CRM/Call center).
• Strong customer-centric mindset with excellent communication skills.
• Proficiency in Excel, including advanced features like pivot tables.
• Strong analytical and listening skills with a critical mindset for diagnosing problems.
• Ability to manage stressful situations calmly.
• Experience with API management and data import/export processing.
• Fluent in both French and English is mandatory.

Culture & Benefits

• Opportunity for career & professional development.
• Collaborative and meritocratic work culture.
• Supportive leadership.
• Embrace innovation and focus on what truly matters.
• Global community where curiosity is celebrated.
• Diverse team, impacting global finance with AI solutions.