Customer Support Specialist

TL;DR

Customer Support Specialist: Delivering accurate and high-quality support across email and chat channels for an e-commerce marketing platform with an accent on professional and customer-centric experience. Focus on resolving issues, managing escalations, and proactively contributing to process enhancements.

Location: Remote (must be based in Spain or Portugal) and must be able to work 7AM–9PM EET time and cover weekend shifts.

Salary: From 1100 EUR/month

Company

hirify.global is a customer-centric product-focused company providing an Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion.

What you will do

• Deliver accurate, efficient, and high-quality support across email and chat channels.
• Stay informed about product features, updates, and internal processes.
• Collaborate with Product, Tech Support, and other internal teams to resolve issues.
• Proactively share ideas and contribute to process enhancements and workflows.
• Take ownership of specialized areas like billing, outages, or specific product features.
• Mentor junior colleagues by sharing knowledge and providing feedback.

Requirements

• Fluency in English, both written and spoken.
• Proven customer support experience (above 1 year), ideally in a fast-paced tech or SaaS environment.
• Strong ownership mindset, maturity, and reliability to work independently.
• Excellent communication skills, empathetic and professional.
• Problem-solving ability with attention to detail and a proactive approach.
• Flexibility to adapt to changing situations, schedules, and customer needs.

Culture & Benefits

• Gross salary starting from 1100 EUR/month with quarterly salary reviews.
• Unlimited learning budget for self-improvement after 3 months.
• Private health insurance and unlimited access to psychotherapy.
• Workstation budget (420 EUR) and work anniversary gifts.
• Attractive workations and team-led team-building events.
• Work methods and best practices inspired by Silicon Valley’s top tech companies.