Customer Support Consultant (German)

TL;DR

Customer Support Consultant (German): Delivering outstanding customer and technical support to global clients via emails and calls with an accent on handling sensitive customer data, troubleshooting hardware-related issues, and maintaining deep understanding of client solutions. Focus on escalating complex issues, collaborating with internal teams, and applying the latest customer happiness practices.

Location: Fully remote (global)

Compensation: USD

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support in over 30 countries.

What you will do

• Deliver outstanding customer support via emails and calls.
• Document cases clearly and escalate complex issues to the internal L2 Support Team.
• Collaborate with internal teams to ensure efficient issue resolution.
• Troubleshoot hardware-related issues for customers.
• Handle sensitive customer data with care and security.
• Communicate with developers and cross-functional specialists.

Requirements

• Fluency in German and English (C1 or higher), both spoken and written.
• At least 6-12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Culture & Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time, with an internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.