Customer Support Consultant (German, English)

TL;DR

Customer Support Consultant (German, English): Delivering outstanding customer support via emails and calls for a global Support-as-a-Service leader with an accent on secure customer and technical support. Focus on troubleshooting hardware-related issues, handling sensitive customer data, and maintaining deep understanding of client solutions.

Location: Fully remote

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via emails and calls.
• Document cases and escalate complex issues to the internal L2 Support Team.
• Follow internal procedures and SOPs.
• Collaborate with internal teams for efficient issue resolution.
• Troubleshoot hardware-related issues for customers using outdoor camera equipment.
• Handle sensitive customer data with care and security.
• Communicate with developers and cross-functional specialists.

Requirements

• Fluency in German and English (C1 or higher), both spoken and written.
• At least 6-12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Culture & Benefits

• Flexible schedule and opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.