TL;DR

Services Support & Customer Success: Engaging with customers to guide them through Enterprise Agreement onboarding, providing licensing, services, and software support. Focus on understanding business requirements, proactive risk management, and ensuring successful customer adoption and long-term business outcomes.

Location: Bogota, Colombia (Hybrid, with willingness to work US Shift hours permanently).

Company

%hirify_global% Engineering is a global leader in engineering services, providing R&D and engineering services across all industries, leveraging digital and software technology.

What you will do

Engage with customers early in the lifecycle for Enterprise Agreement onboarding.
Provide globally consistent licensing, services, and software onboarding support.
Understand customer business requirements and align them with Cisco solutions.
Identify and proactively manage risk areas and customer expectations for successful delivery.
Collaborate with Account teams, Customer Success, and Partners to improve customer adoption.
Generate leads and share best practices with peers to improve delivery processes.

Requirements

Min 1-3+ years of working experience in IT service support, customer success, or customer relationship management.
Experience with Cisco related products or Cisco CCNA certification is preferred.
Excellent communication, presentation, and collaboration skills.
Experience with multiple stakeholder management in a B2B environment.
Ability to work independently with a confident, can-do attitude.
Bachelor's Degree (or equivalent) in Engineering or a similar technical field.
Willingness to work in US Shift hours (permanently).

Culture & Benefits

Join a global team of engineers, scientists, and architects.
Opportunity to make a difference and experience diverse workdays.
Part of a responsible and diverse group of 340,000 team members across more than 50 countries.
Focus on accelerating the dual transition to a digital and sustainable world.