Senior Technical Support Engineer

TL;DR

Senior Technical Support Engineer: Resolving complex technical issues for AI engineers using hirify.global's platform, focusing on debugging LLM applications, improving AI observability, and unblocking critical production issues. Focus on collaborating with engineering, operations, and product teams to resolve bugs and improve documentation for complex issue triage.

Location: Remote within South East Asia

Salary: Competitive, based on location and experience

Company

hirify.global's mission is to make intelligent agents ubiquitous by helping developers build mission-critical AI applications.

What you will do

• Be the go-to escalation point for technical support inquiries, diagnosing issues across customer setups and hirify.global products.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs and suggest patches.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Mentor and coach other support engineers.

Requirements

• 4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments.
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
• Programming experience with Python, bonus if you have TypeScript experience.
• Hands-on knowledge of Kubernetes and Docker.
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations.
• High ownership — want to do what’s best for the customer and the company.

Culture & Benefits

• Equity stake for role and stage of company commensurate with experience.