Technical Support Engineer

TL;DR

Technical Support Engineer (API): Delivering exceptional technical support for API management platform with an accent on investigating support tickets, resolving customer issues across multiple countries, and creating knowledge articles. Focus on prioritizing issues, innovating processes and tools, and handling specialized technical areas like REST APIs and debugging.

Location: Hybrid work culture

Salary: up to $100k

Company

hirify.global is a 2025 Gartner Magic Quadrant Leader delivering advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder in banking, healthcare, insurance, and more.

What you will do

• Lead investigation of multiple support tickets and collaborate to resolve customer issues
• Prioritize issues and provide duty of care to customers in multiple countries during platform implementation
• Create knowledge articles to enhance documentation and customer understanding of product use cases
• Innovate within the team and with customers to improve processes and tools

Requirements

• 3+ years of relevant experience in hands-on Level 2 Technical Support
• 3+ years of experience with REST and RESTful APIs
• Eager learner ready to dive into various technical areas

Nice to have

• Networking and web architectures including HTTP
• Experience with databases (MongoDB or RDBMS), search engines (ElasticSearch), or containers (Docker, Kubernetes, AWS)
• Experience with trace analysis, debugging, and JVM troubleshooting

Culture & Benefits

• Excellent medical coverage
• Pension or 401k program options for all locations
• 25 days holiday/vacation plus in-country national holidays
• 3 mental health days per year with mood-boosting activity allowance
• Birthday off
• Professional development allowance
• Quarterly outings and annual off-sites in exciting locations