Enterprise Product Support Specialist (AI)

TL;DR

Enterprise Product Support Specialist (SaaS/AI): Acting as the primary technical and strategic partner for high-value enterprise customers to ensure long-term success and product adoption with an accent on complex technical troubleshooting and tailored workflow design. Focus on resolving high-level technical cases, optimizing API integrations, and collaborating with Product and Engineering to influence the roadmap.

Location: Hybrid (London or San Francisco)

Company

AI-powered growth platform helping organizations turn growth ideas into reality using unique data, signals, and AI research.

What you will do

• Own enterprise-level technical cases end-to-end, from triage through resolution, to minimize customer disruption.
• Serve as a trusted advisor for strategic accounts, recommending workflows, configurations, and integrations.
• Act as the highest-level subject matter expert on APIs, advanced features, and data integration capabilities.
• Partner with Customer Success to drive product adoption and strengthen long-term relationships.
• Collaborate with Product and Engineering to escalate critical issues and advocate for enterprise needs in roadmap discussions.
• Develop enterprise-facing technical runbooks, playbooks, and best-practice guides.

Requirements

• Extensive technical expertise in APIs, complex data integrations, log analysis, and SaaS architecture.
• Ability to troubleshoot across enterprise tech stacks, specifically Salesforce.
• Proven track record in enterprise SaaS support, technical account management, or solutions engineering.
• Experience navigating multi-stakeholder environments and leading executive conversations.
• Strong consultative skills to translate business needs into technical solutions.
• Ability to thrive in fast-paced, evolving high-growth startup environments.

Culture & Benefits

• Opportunity to be a founding member of the enterprise support function in London.
• Access to world-class coaches specializing in creativity and management.
• Unique, diverse company culture with members spanning various creative and professional backgrounds.
• Guided by clear operating principles including negative maintenance and non-attached action.