Customer Support Engineer (SaaS)

TL;DR

Customer Support Engineer (SaaS): Providing technical assistance to customers of a subscription commerce platform with an accent on troubleshooting product behavior and validating bugs. Focus on managing the ticket lifecycle, performing operational data tasks, and collaborating with engineering teams to improve product stability.

Location: Remote (Global / Greece mentioned)

Company

hirify.global is a global leader in subscription commerce, providing a platform that automates and unifies subscription workflows for IT distributors, MSPs, and telcos.

What you will do

• Handle customer tickets end-to-end, including how-tos, product questions, and basic bug reports.
• Investigate, reproduce, and validate reported issues, escalating complex cases to engineering and product teams.
• Perform routine operational tasks such as data imports, catalog updates, and onboarding configurations.
• Track and meet SLAs to ensure high customer satisfaction in every interaction.
• Document technical findings and identify gaps in product documentation.
• Participate in a rotating shift schedule (mornings/evenings) to support global customers.

Requirements

• Degree in Computer Science, IT, or a related technical field.
• Understanding of basic HTML, CSS, and databases.
• Fluent written and spoken English and Greek.
• Flexibility to work in rotating shifts.
• Analytical and systematic approach to problem-solving.

Nice to have

• Exposure to APIs and structured data formats like JSON.

Culture & Benefits

• Work-from-anywhere scheme enabling travel and work.
• Flexible working hours.
• Health and life insurance program.
• Dedicated learning and development budget.
• International, tech-driven team environment.