Expansion Account Manager (SaaS)

TL;DR

Expansion Account Manager (SaaS): Managing a scaled customer portfolio to drive adoption, retention, and expansion for an AI-powered incident response platform with an accent on data-driven engagement and proactive relationship management. Focus on identifying upsell opportunities, mitigating churn risks, and ensuring customers realize maximum product value.

Location: New York, USA. Must be able to work from the office at least 3 days a week.

Salary: $100,000 – $110,000

Company

hirify.global is the leading AI-powered incident response platform helping teams reduce downtime and improve reliability.

What you will do

• Manage a portfolio of scaled commercial customers, guiding them through post-sales stages.
• Drive product adoption and expansion using one-to-many engagement tactics.
• Identify and capitalize on upsell and cross-sell opportunities to drive revenue growth.
• Combine product expertise and strategic planning to ensure a seamless customer experience.
• Proactively identify and mitigate churn risks in collaboration with the GTM team.

Requirements

• Proven experience in Customer Success or Account Management within a SaaS environment.
• Strong track record of driving adoption, retention, and revenue expansion.
• Excellent time management, prioritization, and project management skills.
• Strong communication and interpersonal skills for building rapport.
• Must be based in New York and able to commit to 3 days per week in the office.

Culture & Benefits

• Competitive salary and equity package.
• Market-leading private medical insurance.
• Generous parental and annual leave/PTO allowance.
• First Friday of every month off.
• Remote working flexibility and personal development budget.
• Enhanced pension/401k plans.