Technical Enablement Director

TL;DR

Technical Enablement Director: Driving usage and adoption of hirify.global's platform through education and enablement, owning the virtual learning platform and creating comprehensive training strategies. Focus on building engaging certification programs, designing end-user training content, and developing KPIs for program effectiveness.

Location: hirify.global embraces a hybrid work model in San Francisco, California, with Mondays, Tuesdays, and Thursdays as in-office anchor days.

Company

hirify.global is a product company building performance and error monitoring tools that help developers write better software faster.

What you will do

• Become a hirify.global product expert, intimately familiar with all product capabilities and customer usage.
• Own and manage the hirify.global University virtual learning platform, including curriculum, content, and user experience.
• Create and execute a comprehensive training strategy to enable customer ramp-up and accelerate time-to-value.
• Build out and operationalize an engaging certification program for customers, partners, and employees.
• Design and own all end-user training content used by Customer Success Managers and Sales Engineers.
• Develop programs and training materials for the onboarding and ongoing technical enablement of technical customer-facing teams on topics like logging, monitoring, and cloud.

Requirements

• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory.
• 5+ years experience in technical training development and delivery.
• Strong knowledge in the application monitoring field.
• Strong verbal and written communication skills with an ability to build rapport with technical and business audiences.
• Strong presentation skills.
• Significant experience working with customers and partners, both remotely and in person.

Culture & Benefits

• Hybrid work model across global hubs, with Mondays, Tuesdays, and Thursdays as in-office anchor days.
• Mission to help developers write better software faster.
• Collaborative environment with close partnership with cross-functional stakeholders.
• Commitment to providing equal employment opportunities and building a diverse, inclusive team.
• Focus on developer tools, open-source, and all things software development life cycle.