Technical Enablement Director

Location: San Francisco, California

Company

hirify.global helps developers identify and fix application errors and performance issues, serving more than 200,000 organizations while building an AI-native application monitoring platform.

What you will do

• Develop the strategy, planning, and end-to-end execution of internal and external technical training and education programs.
• Own hirify.global University, including curriculum planning, learning-unit development, content creation, and user experience.
• Build customer, partner, and employee certification programs and create training content for CSMs, SEs, customers, and prospects.
• Deliver virtual group training and in-person workshops that help customers adopt hirify.global and achieve their technical and business goals.
• Partner with Sales, Marketing, Product, Engineering, and Design to keep enablement materials current and aligned with company messaging and design standards.
• Define KPIs to measure training adoption and effectiveness and develop enablement programs for technical customer-facing teams covering logging, monitoring, cloud, and related topics.

Requirements

• Strong knowledge of the application monitoring field.
• 5+ years of experience in technical training development and delivery.
• BA/BS degree in Computer Science, Computer Engineering, or a related field, or equivalent experience; mandatory.
• Strong verbal and written communication skills, with the ability to build rapport and credibility with technical and business audiences.
• Strong presentation skills.
• Significant experience working with customers and partners remotely and in person.
• Ability to develop structured training plans, actions, and measurable metrics.
• Experience using learning tools and media to provide effective learning.
• Strong technical expertise and a deep understanding of the Software Development Life Cycle and related technologies.

Nice to have

• Experience with developer tools, open-source technologies, and software development lifecycle practices.

Culture & Benefits

• Fast-paced, results-driven environment with cross-functional collaboration.
• Inclusive culture committed to equal employment opportunities and reasonable accommodations.
• Open-source company focused on making software and the technology industry more accessible.