Learning & Development Specialist (SaaS)

Location: Hybrid in Austin, TX; office attendance required Tuesday through Thursday. Up to 15% travel to other cities, states, or countries.

Company

hirify.global develops mailing and shipping software products, including ShipStation, Stamps.com, Metapack, GlobalPost, and Packlink, serving hundreds of thousands of businesses worldwide.

What you will do

• Own, design, deliver, and continuously improve onboarding journeys based on performance data and hiring needs.
• Maintain knowledge bases, adaptive learning content, training videos, and learning systems using Docebo, AI tools, and microlearning.
• Lead Train-the-Trainer certification, coach trainers, conduct audits and performance reviews, and create a consistent delivery-quality framework across sites.
• Track trainee performance during the 8-week training program and report on graduation rates, CSAT, eNPS, and feedback trends.
• Partner with Support and Operations leaders through bi-weekly syncs and quarterly reviews linking training outcomes to KPIs.
• Build 90-day upskilling roadmaps, create moment-of-need knowledge tools, and launch trainer and trainee recognition programs.

Requirements

• 2–3 years of experience in a customer-facing role.
• 1–2 years of experience working within a SaaS organization.
• Strong written and verbal communication skills, including explaining complex concepts simply, facilitating groups, presenting numerical data, and adapting communication to different needs.
• Ability to engage learners and adapt training approaches.
• Basic understanding of adult learning theories, including Andragogy, Self-Directed, and Experiential learning.
• Basic understanding of instructional design models, including ADDIE, UbD, and ARCS.
• Proficiency in two or more ShipStation Global products or service offerings.
• Intermediate proficiency in Microsoft 365, Confluence, and Docebo or Articulate Rise.
• Solution-focused judgment, teamwork, cost consciousness with quality focus, and a continuous-improvement mindset.

Nice to have

• 3–5 years of experience in L&D, enablement, or support operations.
• Experience with data reporting, LMS administration, content design, and video editing tools.
• Success aligning training programs with performance metrics.
• Strong facilitation and stakeholder management skills.
• Familiarity with Asana and video creation or editing software.

Culture & Benefits

• Hybrid work model with required Austin office attendance Tuesday through Thursday.
• Flex Time Off, 12 paid US holidays, annual merit reviews, and 401(k) employer matching.
• Medical, dental, and vision plans, an Employee Assistance Program with up to eight free mental health sessions, gym discounts, and an on-site fitness center.
• Education reimbursement, catered weekly lunches, free drinks and snacks, company events, and an employee referral program.
• Inclusive, casual, and upbeat work environment focused on teamwork, customer satisfaction, quality, and continuous improvement.