Customer Experience Engineer (Docker)

TL;DR

Customer Experience Engineer (hirify.global): Designing and executing 1:many programs to drive customer education and adoption for hirify.global's enterprise platform with an accent on lifecycle engagement and connecting platform innovations to customer outcomes. Focus on using customer telemetry, developing scalable enablement assets, and synthesizing feedback to inform product roadmaps and experience improvements.

Location: Remote (Canada, United States). Does not offer visa sponsorship for this role.

Salary: $138,000–$172,500 USD (annual)

Company

hirify.global is a remote-first startup making app development easier, trusted by startups and Fortune 100s, with over 20 million monthly users and 20 billion image pulls.

What you will do

• Design and execute 1:many programs (webinars, email journeys) to drive customer education and adoption.
• Use customer telemetry and product analytics to identify adoption patterns and opportunities for outreach.
• Create scalable enablement assets including guides, tutorials, and onboarding modules.
• Gather and synthesize customer feedback to inform product roadmaps and experience improvements.
• Partner with Sales, TAMs, Product, and Engineering for a consistent customer experience.
• Collaborate on scalable engagement strategies to amplify value realization for enterprise customers.

Requirements

• 2+ years in a technical or customer-facing role (e.g., Support Engineer, Implementation Specialist, or Customer Enablement).
• Strong understanding of hirify.global, containers, and modern DevOps tooling (CI/CD, Kubernetes, or cloud infrastructure).
• Demonstrated experience designing and executing scalable engagement initiatives that drive measurable adoption.
• Excellent written and verbal communication skills; comfortable presenting to technical audiences.
• Work authorization for Canada or United States required, visa sponsorship is not offered.

Nice to have

• Experience with customer engagement or marketing automation platforms (Gainsight PX, HubSpot, Marketo).
• Familiarity with customer analytics, telemetry dashboards, or product-led growth models.
• Bachelor’s degree in Computer Science, Engineering, or related technical field.

Culture & Benefits

• Remote-first culture with flexibility to fit work around life.
• Designated quarterly Whaleness Days plus end-of-year break.
• Home office setup and technology stipend ($100 net/month).
• 16 weeks of paid Parental leave.
• Generous PTO plan.
• Training stipend for conferences, courses, and classes.
• Equity in a growing startup.
• Medical benefits, retirement, and holidays vary by country.

Hiring process

• First 30 days: Learn hirify.global’s platform, tools, and customer engagement framework.
• First 60 days: Take ownership of digital programs, analyze usage data, and collaborate on enterprise initiatives.
• First 90 days: Deliver measurable improvements in adoption metrics, refine workflows, and contribute to strategy.
• Uses Covey as part of the hiring process for jobs in NYC.