Associate Customer Success Engineer (Data Security)

TL;DR

Associate Customer Success Engineer (Data Security): Optimizing customer utilization and ROI in a data security platform with an accent on technical expertise, customer adoption, and problem resolution. Focus on designing customized use cases, advocating for customer feedback, and ensuring sustained value realization.

Location: Remote within the Northeast US & Canada, with 25-50% annual travel required.

Salary: $100,000–$120,000

Company

hirify.global is a leading data security platform focused on reinventing data security for the cloud era, empowering businesses to utilize their data securely.

What you will do

• Serve as the primary technical expert on the hirify.global Platform and a trusted advisor to customers.
• Drive customer adoption through effective onboarding, training, and customized use case design.
• Proactively ensure customers maximize ROI by consistently driving sustained platform adoption.
• Identify and resolve technical obstacles, collaborating with peers for prompt resolution.
• Advocate for customer feedback to influence product roadmap and development.
• Monitor customer well-being, track health indicators, and conduct Quarterly Business Reviews.

Requirements

• Associate’s degree or equivalent experience; Bachelor’s degree in Computer Science a plus.
• Strong project management skills with attention to detail.
• Proven track record in driving revenue growth, customer satisfaction, and retention in a startup environment.
• Proficiency in SQL and scripting languages (e.g., Python).
• Familiarity with APIs and web services.
• Excellent interpersonal, customer relations, and communication skills for executive and technical interactions.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Competitive salary and unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.