Director, Client Solutions (SaaS)

TL;DR

Director, Client Solutions (SaaS): Leading a team of Client Success Managers to drive value for consumer goods customers and manage executive relationships, focusing on product adoption, gross renewals, and net retention improvements. Focus on building lasting relationships with senior executives, translating customer needs into attainable objectives, and shaping the product roadmap.

Location: Hybrid role based in Vancouver, BC, Denver, CO, or Washington, DC. Unfortunately, we are unable to consider remote candidates for this position.

Salary: $145,000 - $205,000 a year

Company

Alloy.ai works with consumer goods companies to manage supply and demand by providing solutions that tackle complex supply chain networks and customer behavior.

What you will do

• Set the overall vision and strategic plan for the Client Solutions Management team, focusing on driving product adoption and growth.
• Manage 7 Customer Success & Engagement Managers across the US & Canada, responsible for Alloy’s customer base.
• Own Alloy’s Gross and Net Retention numbers, striving for best-in-class retention.
• Ensure the Client Solutions team has the necessary skills to deliver business value for customers.
• Act as an executive sponsor for strategic customers, maintaining engaged and productive relationships with senior sponsors.
• Partner with product and marketing to shape the product roadmap and drive account-based marketing activities.

Requirements

• 6+ years of experience in SaaS customer success, management consulting, or related analytical, client-facing fields.
• 3+ years of experience leading and managing teams in SaaS customer success, management consulting, or related fields.
• Demonstrated ability to retain millions of dollars at a best-in-class level with an ownership mindset.
• Ability to uplevel direct reports and build scalable enablement curriculum and processes.
• Ability to build long-lasting relationships with senior executives and functional managers.
• Exceptional analytical problem-solving skills.

Culture & Benefits

• Work in a fast-growing, well-funded startup with an expanding presence across the world.
• Foster individual ownership, iterating to excellence, focusing on what matters.
• Communicate openly & respectfully, and support one another.
• Salary is a mix of base and semi-annual on-target bonus tied to team and company performance.