Customer Success Engineer (Cloud Security)

TL;DR

Customer Success Engineer (Cloud Security): Optimizing customers' utilization and ROI in hirify.global's data security platform with an accent on acting as a primary technical expert, designing customized use cases, and troubleshooting technical issues. Focus on driving customer adoption, resolving obstacles, and influencing product development through customer feedback.

Location: Remote (Northeast US & Canada)

Salary: $140,000–$160,000

Company

hirify.global is a data security platform purpose-built for the cloud era, reinventing how businesses secure data and enabling agile collaboration.

What you will do

• Serve as the primary technical expert on the hirify.global Platform and a trusted advisor to customers.
• Drive customer adoption through effective onboarding, training, and designing customized use cases.
• Proactively ensure customers realize full value and maximize ROI, leading ongoing engagement and expansion.
• Identify and resolve obstacles, troubleshooting technical issues to ensure smooth operation.
• Advocate for customer feedback to influence hirify.global's roadmap and product development.
• Monitor customer well-being, develop joint success plans, and conduct Quarterly Business Reviews.

Requirements

• 12 years experience in project management.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and IAM.
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a technical customer-facing role within a software company.
• Excellent interpersonal, customer relations, and communication skills, capable of leading executive and technical meetings.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Competitive salary and unlimited PTO.
• Paid holidays and sick time.
• Health, vision, dental, life, and disability insurance.
• Opportunity to join a fast-paced startup environment reinventing data security.