Senior Solutions Engineer (Observability)

TL;DR

Senior Solutions Engineer (Observability): Partnering with sales to articulate Grafana's value proposition and own technical engagements with customers, ensuring successful adoption and growth. Focus on delivering product presentations, driving technical conversations, and providing feedback to product and engineering teams based on customer interactions.

Location: Remote, must be based in the United States (preferably in OH, IL, MI, or MN)

Salary: $204,000 – $254,000 OTE

Company

hirify.global is a remote-first, open-source powerhouse helping over 3,000 companies manage their observability strategies with the Grafana LGTM Stack.

What you will do

• Partner with the Sales team to articulate Grafana's value proposition and strategy to customers.
• Own the technical engagement with customers and help to close high-velocity opportunities.
• Deliver product and technical presentations to potential and existing customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on products.
• Drive product conversations based on customer needs and problems.
• Enhance documentation, write blog posts, record videos, and create enablement material.

Requirements

• 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space.
• Strong judgment, collaboration, and leadership, especially in a startup environment.
• Ability to work and collaborate effectively with an international remote-first team.
• First-class written and oral communication skills to articulate value propositions and technical advantages.
• Technical mindset and a desire to grow technically.

Culture & Benefits

• 100% Remote, Global Culture fostering collaboration and shared purpose.
• Opportunities for career growth and development in a high-growth, ever-evolving environment.
• Transparent communication, innovation-driven environment, and empowered teams with high trust.
• Global annual leave policy of 30 days per annum, including 3 dedicated Grafana Shutdown Days.
• In-person onboarding to ensure a smooth start for new team members.