Implementation Specialist (ERP)

TL;DR

Implementation Specialist (ERP): Defining and delivering software solutions for clients, focusing on system configuration, project coordination, and direct client engagement within complex commercial environments. Focus on aligning solutions with best practices, managing stakeholder expectations, and ensuring successful project delivery for enterprise software clients.

Location: Hybrid working (2 days per week in office) in Cardiff or London, United Kingdom

Company

hirify.global acquires, builds, and grows successful enterprise software businesses globally, focusing on long-term ownership and growth in niche vertical markets.

What you will do

• Take full ownership of project planning and delivery for smaller client engagements, collaborating with Project Managers on larger implementations.
• Act as the primary point of contact during implementation projects, managing stakeholder expectations and securing appropriate sign-off on deliverables.
• Define solution approaches for new implementations and major projects, ensuring alignment with Atamis configuration best practices.
• Undertake configuration activities on customer systems and perform other technical activities to support implementations.
• Effectively deliver client-facing engagements both remotely and on-site, including leading solution design workshops and user training sessions.
• Support cross-functional teams (Support, Sales, Development) by resolving escalations and providing technical assistance.

Requirements

• Experience running workshops and solution design sessions with end users.
• Demonstrable experience managing project plans and coordinating deliverables in a structured manner.
• Comfortable manipulating and analysing large datasets (e.g., Excel) to support data migration and reporting.
• Strong stakeholder management skills, with the ability to communicate technical solutions clearly to non-technical clients.
• Understanding of Change Management principles to ensure successful user adoption.
• Clear communicator who can work effectively with both technical and non-technical stakeholders.

Nice to have

• Experience working on software implementation or configuration projects (e.g., Atamis, Coupa, Jaggaer, SAP Ariba).
• Practical experience with the Salesforce declarative toolkit (objects, fields, flows) or a strong willingness to learn.
• CIPS qualification or practical experience of working in a Procurement function with deep knowledge of Procurement lifecycles.

Culture & Benefits

• Join a high-growth B2B SaaS company with a proven model and established credibility in large organizations.
• Benefit from a strong emphasis on trust, autonomy, and support, with guidance and tools for high performance.
• Work in a culture that rewards thoughtful sales execution, cross-functional collaboration, and long-term relationship building with customers.
• Engage in complex commercial environments where deal sizes, buying cycles, and stakeholder engagement reflect enterprise-grade purchasing behaviour.
• Be part of a company committed to diversity, equity, inclusion, and equal employment opportunities.