Support Team Lead

TL;DR

Support Team Lead: Overseeing day-to-day support operations for enterprise applications on Windows Server and IIS with an accent on incident response, root cause analysis, and stakeholder communication. Focus on continuous improvement, automation initiatives, and maintaining strong documentation practices in compliance-aware environments.

Location: Remote from all over the world

Company

hirify.global is an international team.

What you will do

• Own day-to-day support operations for enterprise applications hosted on Windows Server and IIS.
• Act as the primary escalation point for complex incidents and cross-system issues.
• Lead incident response, root cause analysis, and post-incident reviews.
• Lead and mentor the support team, providing technical guidance and prioritization.
• Drive continuous improvement and automation initiatives.
• Produce regular operational and service performance reports.

Requirements

• Windows Server 2012 / 2016 / 2019 administration.
• Upgrade experience: 2016-2019, 2019-2022.
• Advanced IIS administration (sites, app pools, SSL, auth, tuning).
• IIS-hosted .NET application support.
• Microsoft SQL Server administration and upgrades (2019 - 2022).
• English Level-B2+ (professional working proficiency)

Nice to have

• CI/CD exposure.
• ITSM tools (e.g. ServiceNow).
• PowerShell automation.
• Modernization experience.

Culture & Benefits

• Competitive compensation.
• Remote work.
• Flexible working hours.
• Healthcare benefits: medical insurance and paid sick leave.
• High standards of work and service.
• Opportunity to contribute to company processes and success.