Starlink Customer Success Account Manager (SMB/Fixed-Site)

TL;DR

Starlink Customer Success Account Manager (SMB/Fixed-Site): Managing and growing enterprise customer relationships for Starlink's unique products, focusing on contract fulfillment, onboarding, and long-term retention. Focus on streamlining processes for custom solutions, resolving issues efficiently, and championing customer feedback to influence product development.

Location: Onsite in Hawthorne, CA. Relocation to Hawthorne, CA is required if not local.

Salary: $110,000.00 - $150,000.00/per year

Company

SpaceX is developing technologies to enable human life on Mars, with Starlink delivering low-latency broadband internet globally.

What you will do

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth.
• Support, closely manage, and learn from direct customers that require unique Starlink products (e.g., maritime, rail, trucking, oil and gas).
• Define, standardize, and streamline processes, enabling custom solutions to scale across the business.
• Deliver impeccable customer service, including efficient acknowledgment and resolution of issues, and build relationships to identify requirements.
• Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development.
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams.

Requirements

• Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience.
• 3+ years of consulting or project management experience.
• 3+ years experience in a customer-facing role.
• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
• Availability and willingness to travel up to 15% of the time as needed to customer sites/meetings.
• To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee.

Nice to have

• Significant knowledge, experience, or interest in specific customer industries (e.g., maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications).
• Experience managing multiple projects and delivering under tight time and resource constraints.
• Excellent problem-solving and technical knowledge of Starlink or telecommunications.
• Demonstrated ability to turn customer feedback into actionable, smart improvements.
• Excellent written and verbal communication skills, including ability to craft and present professional presentations.
• Excellent empathy, active listening, and resiliency skills.
• Ability to read contract documents and discern requirements and deliverables.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan.
• Short and long-term disability insurance, life insurance, paid parental leave.
• Various other discounts and perks.
• Accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year.
• Eligibility for long-term incentives (company stock, stock options, long-term cash awards) and potential discretionary bonuses.
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.