Associate Technical Support Engineer

TL;DR

Associate Technical Support Engineer: Resolving technical issues and answering customer questions in a timely manner with an accent on customer satisfaction and improving the overall customer experience. Focus on applying and building new technical skills including scripting and debugging, problem-solving complex issues, and continuous mastery of the hirify.global platform.

Location: This position follows the Company’s hybrid schedule, requiring employees to work in the office a minimum of three days per week in either Bellevue, WA, or Emeryville, CA.

Salary: $45,000 to $135,000 annual base.

Company

hirify.global delivers the industry's only true real-time cloud-based endpoint management and security offering, securing over 32 million endpoints globally for Fortune 100 organizations, top US retailers, banks, and the U.S. Military.

What you will do

• Triage and solve inbound customer support cases.
• Work collaboratively with other Support Engineers on assigned cases.
• Answer customer questions on the hirify.global community site.
• Improve customer experience by documenting best practices and tracking root causes.
• Serve as a technical subject matter expert, focusing on testing and troubleshooting hirify.global products.
• Provide feedback to Engineering teams for product improvement.

Requirements

• Education: Associate's degree or equivalent experience required.
• Experience: 0+ years in career field with technical skills in networking, security, operations, scripting, and/or programming.
• Ability to master new concepts, technologies, and the hirify.global platform.
• Strong problem-solving skills, capable of breaking down complex issues.
• Aptitude for comprehending and performing complex troubleshooting.
• Good judgment in weighing cost and value in decision-making.
• Ability to work independently on problems and complete tasks with limited assistance.

Nice to have

• Prior experience and breadth of knowledge in customer support.
• Hands-on hirify.global experience.
• Relevant technical certifications (e.g., Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+).
• Experience in Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, or Utility Scripting (bash, PowerShell, VBScript, Python).

Culture & Benefits

• Equity awards and a generous benefits package (medical, dental, vision, family planning, HSA, FSA).
• 401(k) retirement savings plan with company match.
• Life, accident, and disability coverage, and employee assistance programs.
• Culture emphasizing collaboration, respect, and diversity.
• Commitment to a diverse and inclusive environment where everyone has opportunities to succeed.
• 5 days of volunteer time off (VTO) to contribute to communities.