Customer Support Engineer (AI)

TL;DR

Senior Customer Support Engineer (AI): Responding to and resolving complex technical issues for customers using hirify.global's AI-era data platform with an accent on hands-on troubleshooting, escalation management, and proactive support. Focus on developing solutions in file protocols, machine learning, object storage, and high-performance computing to ensure customer success.

Location: San Francisco, CA, with approximately 20% travel required.

Company

hirify.global is a data platform company building enterprise software infrastructure for the AI era, focusing on managing massive datasets for real-time data analysis and AI training.

What you will do

• Build trusted customer relationships and provide expert technical support.
• Quickly respond to, troubleshoot, and resolve or escalate technical issues.
• Perform daily technical operations, including installations, upgrades, and break-fix services.
• Submit and manage feature requests and bugs with product marketing and development teams.
• Advocate for assigned accounts, tracking issues and escalations.
• Identify opportunities for continuous improvement and guide account teams on technical status.

Requirements

• 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
• Extensive knowledge and experience in enterprise IT infrastructure, networking, and storage.
• Knowledge and working experience in common Linux system administration tasks and network configurations.
• Bash scripting is required; familiarity with one or more other programming languages.
• Significant experience in file systems and scale-out NAS implementation.
• Ability to travel around 20% of the time.
• Excellent business written and verbal communication and presentation skills.
• Ability to cover rotational weekend shifts once every 8-12 weeks and occasional holidays.

Nice to have

• In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Hands-on lab and hardware management experience.
• Experience working in a rapidly growing entrepreneurial, dynamic startup environment.

Culture & Benefits

• Be part of one of the fastest-growing infrastructure companies at the center of the AI revolution.
• Work in an organization built on intense innovation and a customer-first mentality.
• Join a team of fearless VASTronauts who make a real market impact.