Level 2 Technical Support Engineer - Software And Applications

TL;DR

Level 2 Technical Support Engineer (Software and Applications): Providing first-line support to customers and partners, troubleshooting technical issues with NavVis products, and improving support procedures. Focus on investigating technical facts, testing workarounds, and enhancing the overall customer experience.

Location: US Remote / Hybrid

Company

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions.

What you will do

• Be the first point of contact for customers on multiple channels (phone, email, etc.).
• Educate customers on best practices for using NavVis products.
• Solve known and common issues using workarounds and fixes in the internal knowledge base.
• Participate in the on-duty support role to improve team efficiency and leadership skills.
• Identify high priority issues and coordinate with specialists.
• Strengthen team knowledge by creating new technical articles.

Requirements

• A bachelor’s degree in computer science, civil engineering, electrical engineering or similar, preferred.
• Previous experience in Customer Support.
• Remarkable time-management skills and reaction time.
• A client-first mindset and drive to go the extra mile.
• Fantastic communication and listening skills.
• Strong ability to understand technical details within surveying and scanning industry experience, point cloud data, image processing or SLAM algorithms.
• Work authorization for the US

Culture & Benefits

• 15 days of vacation and 11 public holidays.
• Flexible working hours and a hybrid work setup.
• A competitive compensation package that values the skills and experience you bring.
• A competitive health/ vision/ dental insurance.
• Up to $4500 USD employee referral bonus.
• 401k matching up to 4%.

Hiring process

• Expect a screening call, and up to 3 rounds of interviews.
• Discuss your passion and interests.
• Introduce you to who we are and what drives us.