Customer Support Engineer (Cybersecurity)

TL;DR

Customer Support Engineer (Cybersecurity): Provides front-line technical support for global enterprise customers, focusing on IT Security and Privileged Access Management solutions. Focus on resolving complex technical issues through diligent research, reproduction, and troubleshooting.

Location: Based in the United States and authorized to work in the US.

Salary: $68,000 – $100,000/year

Company

hirify.global is the global leader in Identity Security, centered on privileged access management, providing comprehensive security for any identity across various environments.

What you will do

• Provide front-line technical support for global enterprise customers and partners.
• Support hirify.global's product line of IT Security and Privileged Access Management solutions.
• Resolve customer technical problems through diligent research, reproduction, and troubleshooting via web, phone, and email.
• Document all technical inquiries and develop content for knowledge sharing.
• Work directly with global support colleagues and other departments to ensure customer success.

Requirements

• 5+ years of experience in Technical Support or a similar position in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
• Strong technical troubleshooting skills and problem-solving ability.
• Thorough knowledge of Microsoft Windows operating system and server platforms.
• Ability to understand and communicate complex technical aspects of a system.
• Must be able to work independently as part of a domestic and international team.
• Participate in on-call rotation to provide 24/7 support for customers.

Nice to have

• Kubernetes experience.
• Jenkins experience.
• Ansible experience.

Culture & Benefits

• Competitive salary with potential for commissions or discretionary bonus.
• Comprehensive medical, dental, vision, financial, and other benefits.
• Opportunity to learn, develop, and progress within the IT Security world and hirify.global.
• Work in an innovative software company with global enterprise customers.
• Part of an Equal Opportunity/Affirmative Action employer.