Customer Support Manager

TL;DR

Customer Support Manager: Ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs with an accent on owning complex support cases and building deep product expertise. Focus on troubleshooting ERP workflows, accounting data issues, and contributing to product improvements by representing the voice of the customer.

Location: Onsite in New York

Salary: $100,000–$140,000

Company

hirify.global is a company focused on providing fast, thoughtful, and high-quality customer support for technical and accounting-related needs.

What you will do

• Resolve complex technical and accounting-related support cases with speed and accuracy.
• Manage daily support tickets and customer inquiries across various channels.
• Troubleshoot ERP workflows, accounting data issues, and product functionality.
• Build trusted relationships with customers and monitor their health and sentiment.
• Collaborate with Product and Engineering to report bugs, reproduce issues, and validate fixes.
• Help build and improve support playbooks, workflows, and self-service documentation.

Requirements

• 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management).
• Strong technical aptitude and ability to quickly learn new software platforms.
• Comfort troubleshooting accounting data, financial workflows, and system integrations.
• Clear, thoughtful communicator with strong written and verbal skills.
• Customer-first mindset with strong empathy and ownership.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite).

Culture & Benefits

• Opportunity to work in a fast-growing environment.
• Potential for future leadership development.
• Emphasis on problem-solving and continuous improvement.
• Collaborative environment with cross-functional teams.
• Focus on high customer satisfaction and experience.