CRM Operations Specialist

TL;DR

CRM Operations Specialist: Coordinate and deploy CRM campaigns using Salesforce Marketing Cloud and other CRM software with an accent on stakeholder collaboration and campaign optimization. Focus on identifying pain points via performance indicators and ensuring proper documentation.

Location: Office-based in Montreal, Canada

Company

hirify.global is a global leader in gaming, creating original and memorable gaming experiences from titles like Assassin’s Creed, Rainbow Six, and Just Dance.

What you will do

• Receive and coordinate CRM campaign needs from various teams.
• Collaborate with stakeholders to ensure smooth running and deployment of campaigns.
• Ensure proper deployment using Salesforce Marketing Cloud.
• Make recommendations and proposals for CRM campaigns.
• Participate in optimizing and updating existing campaigns.
• Monitor campaign progress, identify pain points, and document processes.

Requirements

• Bachelor’s degree in marketing or a technical field.
• Experience in Digital, project management, or CRM marketing.
• Good knowledge of HTML and SQL.
• Fluent in English (written and oral).
• Detail-oriented, self-starter with strong organizational, multi-tasking, and autonomous work skills.
• Team player with strong communication, interpersonal, and analytical skills.

Nice to have

• Experience with Salesforce Marketing Cloud, Adobe Campaign, or other CRM software.
• Passion for gaming, technology, and internet culture.

Culture & Benefits

• Be part of a global leader in gaming.
• Work within a culture that values diverse perspectives and innovation.
• Emphasis on work-life balance, even in an office-based environment.
• Opportunity to create memorable gaming experiences.
• This role is fully office-based and not eligible for hybrid work.