Customer Reference Program Specialist

TL;DR

Customer Reference Program Specialist: Managing and optimizing customer advocacy and reference programs with an accent on driving customer engagement, retention, and brand loyalty through strategic content development and events. Focus on streamlining reference requests, creating compelling customer stories, and leveraging online review strategies to support marketing and sales goals.

Location: Toronto, Canada

Salary: $76,800–$96,000 CAD

Company

hirify.global develops cutting-edge SaaS solutions to transform Sales Performance Management (SPM) and redefine how organizations achieve revenue success for customers worldwide.

What you will do

• Manage the day-to-day execution and optimization of customer advocacy and reference programs.
• Own and optimize the customer advocacy tool ReferenceEdge, ensuring efficient reference requests and content accessibility.
• Project manage the end-to-end development of compelling customer stories, including case studies and video testimonials.
• Support and execute processes to activate customer advocates for online reviews across platforms like G2 and Gartner Peer Insights.
• Identify, recruit, and manage customer speakers for webinars, conferences, and industry events.
• Track and report on the impact of advocacy initiatives, providing data-driven insights and recommendations.

Requirements

• 3–5+ years of experience in customer marketing, advocacy, or related roles.
• Proven success in managing or supporting customer advocacy or reference programs (references, case studies, testimonials, advocacy activations).
• Excellent project management and communication skills with strong attention to detail.
• Strong verbal and written English communication skills.
• Experience managing online review strategies across platforms such as G2, Gartner Peer Insights, and Gartner Digital Media.
• Ability to work cross-functionally and build strong relationships with customers and internal teams.

Culture & Benefits

• Opportunity to innovate and build impactful solutions for customers worldwide.
• Work in a diverse, collaborative, and innovative team environment.
• Lead in redefining revenue optimization and unlock your potential.
• Committed to creating a diverse environment and is an equal opportunity employer.