Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Guiding strategic customers to realize measurable value from hirify.global's platform, driving product adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle. Focus on translating technical capabilities into business outcomes, anticipating risks, and providing proactive guidance on containerization and cloud-native practices.

Location: Remote (Canada, United States). hirify.global does not offer visa sponsorship for this role.

Salary: $159,000–$198,750

Company

hirify.global is a remote-first company focused on making app development easier for developers, trusted by millions of users and growing fast.

What you will do

• Build strong relationships with assigned enterprise customers and understand their technical landscape, priorities, and success criteria.
• Drive product adoption and operational maturity, aligning hirify.global capabilities to customer objectives and outcomes.
• Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth.
• Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support.
• Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends.
• Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics.

Requirements

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).
• Strong understanding of hirify.global, Kubernetes, CI/CD, IaC, and cloud-native development practices.
• Proven ability to translate technical capabilities into business outcomes and drive measurable customer value.
• Excellent communication skills across both technical and executive audiences.
• Skilled at identifying patterns and building long-term strategies beyond point solutions.
• Comfortable working cross-functionally in a global, distributed organization.

Nice to have

• Experience with developer-first platforms or PLG models.
• Familiarity with AI/ML infrastructure or agent-based development platforms.
• Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company.

Culture & Benefits

• Freedom and flexibility with a remote-first culture and offices in Seattle and Paris.
• Designated quarterly Whaleness Days plus an end-of-year Whaleness break.
• Home office setup assistance and a technology stipend ($100 net/month).
• 16 weeks of paid Parental leave.
• Generous PTO plan that encourages taking time off.
• Training stipend for conferences, courses, and classes.
• Equity in a growing start-up.