Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Provides proactive and reactive post-implementation support for hirify.global's customers, ensuring alignment with customer priorities and business objectives with an accent on maintaining strategic relationships, driving service excellence, and managing critical escalations. Focus on being a subject matter expert in hirify.global solutions, facilitating problem resolution, and advocating customer requirements to product management.

Location: Remote (USA)

Company

hirify.global Ltd. is a global software company specializing in AI, cloud, and digital solutions, used by over 25,000 businesses worldwide, including 85 Fortune 100 corporations.

What you will do

• Understand hirify.global and 3rd party solution integrations for designated accounts.
• Analyze support activity and trends, ensuring SLAs are met and CSAT is achieved.
• Act as the first point of escalation for support process issues.
• Facilitate problem resolution across internal teams, driving actions and communication.
• Establish and maintain relationships with key technical team members at customer sites.
• Communicate customer requirements and concerns to the product management team and R&D.

Requirements

• Excellent organizational and communication skills.
• Strong ability to use facts and data to influence decisions.
• Ability to prioritize and make appropriate decisions.
• Proven ability to meet deadlines and maintain quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Ability to work with minimal guidance or supervision in a time-critical environment.

Culture & Benefits

• Join a global, market-disrupting company with a fast-paced, collaborative, and creative environment.
• Opportunity for continuous learning and growth with endless internal career opportunities.
• Work with a passionate, innovative team that constantly raises the bar.
• Proud to be an equal opportunity employer.
• Occasional travel to customer sites and potential on-call responsibilities as part of a 24x7x365 organization.