Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving customer loyalty, adoption, and implementation of hirify.global cybersecurity solutions with an accent on successful customer renewals, upselling, and cross-selling. Focus on developing deep customer relationships and maximizing product value realization for large enterprise clients.

Location: Remote (Saudi Arabia) with flexibility to travel to client sites.

Company

hirify.global is a global cybersecurity company leveraging AI, automation, and analytics to protect over 50,000 business and government customers.

What you will do

• Serve as the primary post-sale point of contact for clients.
• Drive and increase adoption and utilization of hirify.global products/services, demonstrating features to achieve specific business results.
• Identify opportunities and close additional revenue through upselling and cross-selling.
• Ensure best practices are adopted for product use and directly manage client renewal and retention.
• Handle escalations and coordinate across internal functional areas.

Requirements

• 5+ years of Customer Success Manager experience.
• Fluent Arabic and English language skills.
• Strong desire for action and willingness to be hands-on.
• Ability to develop deep customer relationships and manage assigned accounts for satisfaction and revenue generation.
• Experience deploying technology or support services with large enterprise or global customers.

Culture & Benefits

• Commitment to a dynamic workforce that embraces diverse experiences, skills, and abilities.
• Variety of social programs, flexible work hours, and family-friendly benefits.
• Support for Community Involvement.
• Comprehensive benefits including Retirement Plans, Medical, Dental, and Vision Coverage, and Paid Time Off.
• Paid Parental Leave.