Customer Success Manager

TL;DR

Customer Success Manager: Developing and growing relationships with premier accounts within gamified simulation training to ensure long-term success, retention, and growth. Focus on understanding customer challenges, translating complex technology, and demonstrating real-world impact of solutions.

Location: Hybrid (Boston, MA, USA), requiring in-person attendance three times a week at the office near North Station/TD Garden.

Company

hirify.global is a rapidly growing global leader in gamified simulation training, working with major brands worldwide.

What you will do

• Ensure the happiness and success of a portfolio of accounts.
• Develop strong relationships with Managers, Directors, and C-level Executives within Learning and Development & Operations departments.
• Map organizational challenges and co-develop solution content and proposals with Account Managers & Account Directors.
• Develop powerful evaluation decks that demonstrate real-world impact against customer goals.
• Translate complex technology principles and integration set-ups to key customer stakeholders.
• Translate customer business challenges to internal hirify.global technical & product teams.
• Create and deliver launch communication plans for successful solution launches.
• Drive knowledge about hirify.global through participation in industry forums and events.

Requirements

• 3+ years of experience with customer-oriented work in proven customer success roles.
• Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical.
• Previous experience owning renewals on a significant but focused portfolio of business.
• Proven track record of supporting solution launches and engaging with senior customer stakeholders.
• Ability to work from the Boston office three times a week.

Culture & Benefits

• Become part of an exciting and rapidly growing scale-up that is a global leader in its field.
• Work in a flat, open, and free environment with committed, smart, and talented colleagues.
• Ample opportunities for further development and growth within the role and company.
• Energetic and social working environment with a hybrid work model.
• Monthly social activities, sporting events, after-work drinks, get-togethers, game nights, and company trips.