Client Success Manager (eMobility)

TL;DR

Client Success Manager (eMobility): Managing post-sales relationships for large fleet clients in their electrification journey, ensuring world-class experience and driving retention. Focus on guiding clients through KYB compliance, advocating for user requests, and translating client pain points into product features.

Location: Hybrid in London, UK

Company

hirify.global is building a giant, virtual charging platform for electric vehicles, aiming to simplify public EV charging globally and expand internationally.

What you will do

• Act as the primary post-sales point of contact for large fleet clients, serving as a trusted advisor.
• Deliver a world-class client experience, driving long-term retention and identifying account expansion opportunities.
• Manage client onboarding and guide through the Know Your Business (KYB) vetting process efficiently.
• Ensure all client documentation meets rigorous regulatory standards.
• Partner closely with Product and Tech teams to advocate for user requests and translate pain points into feature requirements.

Requirements

• Minimum one year of experience in a similar client-facing position.
• A genuine passion for delivering client experiences and driving sustainability.
• Comfortable speaking with businesses and possessing fantastic written communication skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• A calm, experienced operational mindset with a knack for detail and problem-solving.
• Work format: Hybrid in London, UK.

Nice to have

• Experience working in Operations in a high-growth company.

Culture & Benefits

• Unique culture where people learn, decide, and build quickly with autonomy.
• Recognized as a top company to work for in the UK.
• Hard work is rewarded with meaningful perks.
• Focus on providing equal opportunities and an inclusive work environment.
• Flexible interview process to accommodate specific needs.