Regional Manager, Customer Success (EMEA)

TL;DR

Regional Manager, Customer Success (EMEA): Leading and scaling a high-performing Customer Success team to drive customer outcomes, retention, and expansion across the EMEA region with an accent on ensuring successful product adoption and measurable business value. Focus on implementing scalable processes, building strong executive relationships, and partnering with Product and Engineering to prioritize customer-impacting work.

Location: Remote within the EMEA region, with the ability to work EMEA hours.

Company

hirify.global is a U.S. based product company founded in 2019, providing a next-generation AI-powered platform for search and discovery in ecommerce.

What you will do

• Lead, coach, and develop a team of Customer Success Managers across EMEA.
• Ensure customers successfully adopt hirify.global’s product and achieve measurable value.
• Drive high standards of customer experience, adoption, and engagement.
• Implement and iterate on scalable processes and best practices for team growth and service quality.
• Build strong executive relationships within customer organizations and act as an escalation point for complex challenges.
• Partner closely with Product and Engineering to prioritize customer-impacting work.

Requirements

• Several years of experience working directly with customers and large, complex organizations in a technical environment.
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams.
• Experience supporting enterprise customers and navigating multi-stakeholder organizations.
• Strong technical curiosity and the ability to confidently discuss product functionality.
• Excellent communication, coaching, and interpersonal skills.
• Ability to understand organizational dynamics, prioritize effectively, and align stakeholders.
• Ability to work EMEA hours.

Nice to have

• Fluency in multiple languages.

Culture & Benefits

• Work From Home (remote-first team).
• Training & Development opportunities.
• Stock Option Plan.
• Paid Time Off and Leave Package.
• Passionate, global team valuing empathy, openness, and continuous improvement.