Customer Success Account Manager (AI)

TL;DR

Senior Customer Success Account Manager (AI): Commercially managing and growing growth-tier customer relationships for an AI-powered customer service platform with an accent on account retention, revenue growth, and identifying new business opportunities. Focus on developing scalable growth motions, building executive-level relationships, and creating ROI models to justify business cases for renewals.

Location: Must be based in the United Kingdom. Work from outside of the UK for up to 6 months each year is allowed.

Compensation: Competitive compensation based on experience, expertise, and level of responsibility, including equity.

Company

hirify.global automates customer service through lifelike voice assistants, enabling businesses to deliver outstanding customer service by automating critical operations and integrating their platform into daily workflows.

What you will do

• Manage a portfolio of up to 10 existing customer accounts, focusing on retention and in-year growth.
• Identify new business opportunities within existing client relationships through business reviews and champion/buyer engagement.
• Collaborate with solution consulting to create tailored demos for converting potential use cases.
• Manage accurate forecasting and pipeline within Gong and Salesforce.
• Lead adoption efforts, encouraging self-service within the hirify.global Agent Studio platform and guiding customers through product features.
• Provide insightful feedback on market conditions, product performance, and brand acceptance to internal teams.

Requirements

• Minimum of 4 years experience in Account Management, owning renewals and expansions of existing customers.
• Proven history in value-selling and fostering relationships at champion/decision-maker levels, including executives, business, and technical leaders.
• Sales experience coupled with a call center operations background.
• Ability to map out and calculate Return on Investment (ROI) models.
• Consistent track record of meeting and exceeding annual retention targets and booking quotas.
• Experience selling SaaS, system and performance software, and innovative devices.

Nice to have

• Previous AI experience within the space.
• Ability to understand and communicate about Artificial Intelligence (AI).
• Master's or technical degree.

Culture & Benefits

• Participation in the company’s employee share options plan.
• 25 days holiday plus bank holidays, increasing by 1 day after 2 years of service.
• Flexible working from home policy.
• Opportunity to work outside of the UK for up to 6 months each year; 5-week paid sabbatical after 5 years.
• Annual learning and development allowance and a one-off WFH allowance.
• Private healthcare and dental cover, discounts on gym memberships, and access to mental health programs.
• Enhanced parental leave and company-funded fertility/family-forming programmes.