Sales Engineer II (AI)

TL;DR

Sales Engineer II (AI): Owning running product demonstrations and proofs of concept for an AI-powered customer communications platform with an accent on identifying customer requirements, presenting solutions, and building technical relationships. Focus on solving complex communication problems and leveraging real-time, AI-driven insights for customer success.

Location: Pasig City, Metro Manila, Philippines. This role requires 50% travel.

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Own product demonstrations and deliver high-touch proof of concepts.
• Learn technical tools used by the Sales Engineering team to test network environments.
• Complete a Sales Engineering Demo Certification.
• Partner with the Sales team throughout the entire sales process.
• Identify key customer requirements and present Dialpad solutions.
• Build technical relationships with prospects.

Requirements

• Minimum 3 to 5 years of customer-facing experience as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
• Experience in Cloud-VOIP System (UCaaS & CCaaS).
• Technical curiosity and excitement about delivering technology solutions.
• Understand how systems integrate through APIs.
• Strong written and verbal communication skills, as well as interpersonal, rapport-building, listening, and questioning skills.

Culture & Benefits

• Competitive benefits and perks, alongside a robust training program.
• Collaborative team working toward a shared mission of customer and employee success.
• Inclusive and vibrant office environment designed to cultivate collaboration and connection.
• Recognized repeatedly as a certified Great Place to Work.
• Values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.