Principal PS Consultant, AI Solutions Architect (AI)

TL;DR

Principal PS Consultant, AI Solutions Architect (AI): Designing and delivering AI-powered CCaaS solutions on the hirify.global Cloud CX platform with an accent on integrating Conversational AI, Agent Assist, and AI-driven analytics. Focus on solving complex technical challenges, optimizing AI models post-implementation, and influencing AI product roadmaps based on real-world insights.

Location: Remote (USA - Massachusetts, Virginia, Texas, Pennsylvania) with willingness to travel as needed for customer engagements.

Salary: $110,600.00 – $194,400.00

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences using an AI-powered Experience Orchestration platform.

What you will do

• Engage with customers to define and design AI-driven solutions for customer engagement and agent efficiency.
• Architect and integrate Conversational AI, Agent Assist, Co-Pilot AI, and AI-driven knowledge into CCaaS environments.
• Lead customer engagements from initial technical discovery through full implementation and optimization.
• Develop proof-of-concept (PoC) demos, prototypes, and AI solution blueprints tailored to customer needs.
• Provide hands-on technical guidance for AI model integration, chatbot development, automation workflows, and analytics.
• Act as a trusted advisor to customers, helping them navigate AI strategy, deployment, and continuous improvement.

Requirements

• 6+ years of experience in the Contact Center industry, with hands-on experience designing and deploying AI-powered CCaaS solutions.
• 3+ years in a solutions engineering, technical services, or customer-facing technical role, with proven experience in AI-driven transformation.
• Expertise in Conversational AI, Natural Language Processing (NLP), Machine Learning, and AI-driven analytics.
• Strong cloud-based architecture experience, with a focus on AWS, Azure, or Google Cloud.
• Proficiency in programming/scripting languages such as Java, Python, or Node.js for AI model deployment and system integrations.
• Proven ability to both sell and execute AI solutions, balancing strategic planning, technical leadership, and hands-on solution delivery.
• Excellent verbal and written communication skills.
• Willingness to travel as needed for customer engagements.

Nice to have

• Experience with AWS AI services (Lex v2, Bedrock, Kendra, SageMaker).
• Relevant industry certifications (AWS Solutions Architect, Google Professional Cloud Architect, or equivalent).
• Deep knowledge of hirify.global Cloud solutions and AI-powered contact center technologies.

Culture & Benefits

• Flexible work schedules and work from home opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Medical, Dental, and Vision Insurance, with Telehealth coverage.
• Development and career growth opportunities.
• Adoption Assistance and Fertility treatments.