Technical Solutions Manager

TL;DR

Technical Solutions Manager: Advising clients and internal teams on product capabilities and real-world execution for a ticketing and e-commerce platform with an accent on leading complex implementations, auditing event builds, and translating client needs into product insights. Focus on proactive problem-solving, advocating for technical improvements, and ensuring scalable client success.

Location: 100% remote with an optional work environment at our Santa Monica office. At this time we are only able to hire US Citizens or active US Green Card holders.

Salary: $75,000–$85,000 DOE + Equity

Company

hirify.global is a privately-held, founder-owned and led primary ticketing and live event commerce marketplace.

What you will do

• Serve as primary technical advisor for a client portfolio, understanding their business models and goals.
• Lead technical implementations, ensuring clients are set up for long-term success.
• Proactively audit event builds, configurations, and workflows, identifying risks and opportunities for improvement.
• Act as a strong voice of the client, translating real-world use cases into clear product feedback.
• Participate in Go-To-Market initiatives by testing new features and validating workflows.
• Document common client questions, edge cases, and solutions to improve internal knowledge.

Requirements

• 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
• Strong technical aptitude with the ability to quickly understand complex systems and integrations.
• Ability to ask probing questions, synthesize information, and make clear, defensible recommendations.
• Comfort pushing back professionally using data, logic, and client impact to influence decisions.
• Highly organized, efficient, and able to manage competing priorities.
• Willingness to travel occasionally for onsite event support.
• Must be a US Citizen or active US Green Card holder.

Culture & Benefits

• 100% Remote with Hybrid Optional at Santa Monica office.
• Most teams run West Coast Hours with lots of autonomy.
• Paid Health Benefits ($0 Premiums), Dental, Vision, and Life plans.
• Open Vacation, Paid Holidays & Birthdays Off.
• 401k (50% match up to 3%) and Equity.
• Paid Equipment and Parental Leave.
• Team Offsites / Events and Ticket hookups.