Partner Success Manager (AI, Healthcare)

TL;DR

Partner Success Manager (AI, Healthcare): Managing partner relationships and account success for a healthcare AI platform, focusing on adoption, value realization, and strategic planning. Focus on independent execution, operational excellence, and cross-functional coordination to drive long-term partner value.

Location: Hybrid, NYC Office. Must be authorized to work in the US.

Salary: $131,000–$154,000 (plus bonus)

Company

hirify.global is an AI-powered platform transforming medical conversations into structured clinical notes in real-time for healthcare.

What you will do

• Manage day-to-day partner relationships and serve as the primary point of contact for assigned accounts.
• Lead recurring partner status calls, setting agendas, tracking actions, and coordinating responses.
• Maintain partner project plans, including milestones, timelines, and risks.
• Coordinate cross-functional work with Product, Engineering, Clinical Success, and Sales.
• Support onboarding, training, and enablement for clinicians and operational users.
• Identify and support partner expansion efforts and participate in business reviews.

Requirements

• 3+ years of experience in Partner Success, Customer Success, or Account Management.
• Experience working with enterprise customers, preferably in healthcare or health tech.
• Strong project management and organizational skills, with the ability to manage multiple partners simultaneously.
• Clear, confident communication skills to work effectively with clinicians and executive stakeholders.
• Technical aptitude and comfort learning complex software workflows.
• Familiarity with CRM, customer success, and project management tools.

Culture & Benefits

• Fast-paced, high-growth startup environment with a culture of extreme ownership.
• Supportive team focused on shared success, growth, and feedback.
• Empathy-rooted decision-making, prioritizing the needs of clinicians and patients.
• Generous Time Off including 14 paid holidays and flexible PTO.
• Comprehensive Health Plans (Medical, Dental, and Vision coverage) and generous HSA contributions.
• Paid Parental Leave, Family Forming Benefits, and 401(k) Matching.