Senior Client Success Manager (Digital Health)

TL;DR

Senior Client Success Manager (Digital Health): Leading strategic accounts and ensuring client satisfaction and loyalty within a virtual clinic setting with an accent on driving engagement, identifying business opportunities, and acting as a trusted advisor. Focus on strategic analysis of member engagement, managing client escalations, and influencing product development through client insights.

Location: Remote, requires active work authorization in the US. Teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. NYC-based team members are required to work onsite three days a week (Tuesday, Wednesday, Thursday). San Francisco/Bay Area, CA, or Seattle, WA based team members are required to attend quarterly Work Together Days within these cities. Willingness to travel once/month for key client meetings and participate occasionally in the NYC office for relationship building and key meetings (quarterly basis).

Salary: $128,000–$150,000 per year.

Company

hirify.global is the world's largest virtual clinic for women and families, providing digital programs and support across fertility, maternity, parenting, and menopause.

What you will do

• Lead a portfolio of large employer clients, acting as the primary point of contact and Maven's representative.
• Maintain high client engagement, satisfaction, and loyalty, contributing to renewal success.
• Collaborate with client leadership, partners, and cross-functional internal teams to drive client outcomes and unlock business opportunities.
• Consult clients on best practices for supporting working parents, leveraging industry expertise.
• Manage client issues and escalations, coordinating with various partner teams.
• Provide strategic analysis of member engagement performance and program metrics.

Requirements

• 6+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS.
• Experience with large employer clients (10,000+ employees) is required.
• Proven track record of positioning and executing marketing strategies that drive enrollment.
• Strong interpersonal, verbal, written, and presentation skills, with the ability to influence stakeholders.
• Ability to prioritize multiple tasks, manage deadlines, and demonstrate strong analytical and strategic thinking.
• Active work authorization in the US is required.

Nice to have

• Experience at a digital health company focusing on health, wellness, or family health.
• Experience supporting health benefit programs for employer or payer clients.
• Familiarity with Salesforce, Looker, and/or Microsoft suite.

Culture & Benefits

• Flexible hybrid work model with opportunities for in-person collaboration.
• Access to Maven's full platform and specialists for mental health, reproductive health, and pediatrics.
• 16 weeks 100% paid parental leave and a new parent stipend (for eligible Mavens).
• Annual professional development stipend and access to a personal career coach.
• 401K matching for US-based employees with immediate vesting.