Senior Client Success Manager (Digital Health)

TL;DR

Senior Client Success Manager (Digital Health): Owns relationships with highest-value employer accounts, driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. Focus on translating member outcomes into quantifiable business value for clients, orchestrating cross-functional motions with Sales, Renewals, Product, and Analytics, and building strategic account plans.

Location: Primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For New York City office, encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. Active work authorization in the US is required.

Salary: $128,000 - $150,000 per year. May also be entitled to receive bonus, equity, and benefits.

Company

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all.

What you will do

• Own the net revenue retention outcome for a portfolio of large employer clients, with accountability for renewal rates and expansion pipeline.
• Build and maintain strategic account plans, including expansion opportunities and renewal milestones.
• Drive enrollment and engagement strategies tied to client business outcomes, such as cost avoidance and employee retention.
• Deliver Quarterly Business Reviews that position Maven’s quantifiable ROI in the client’s language.
• Collaborate with cross-functional teams, including product, engineering, and data, to deliver exceptional client outcomes.
• Consult clients on strategies to better support their working parents based on Maven’s industry expertise.

Requirements

• 7+ years of experience in account management, customer success, or client services in digital health, healthcare, benefits, or SaaS.
• Experience working with large employer clients (10,000+ employees) is required.
• Proven track record of positioning and executing marketing strategies that drive enrollment to measurable client business outcomes.
• Proven ability to broaden and deepen multi-threaded executive relationships within client relationships.
• Possess analytical skills and strategic thinking, with the ability to translate data and client performance into market insights.
• Willingness to travel 25-30% of the time for key client meetings and participate occasionally in our NYC office.

Nice to have

• Experience at a digital health company in the health, wellness, or family health space is preferred.
• Experience supporting health benefit programs for employer or payer clients is a bonus.
• Salesforce, Looker and/or Microsoft suite experience.

Culture & Benefits

• Access to the full Maven platform and specialists, including care for mental health, reproductive health, family planning, and pediatrics.
• Hybrid work, in office meals, and work together days.
• 16 weeks 100% paid parental leave and new parent stipend.
• Annual professional development stipend and access to a personal career coach through Maven for Mavens.
• 401K matching for US-based employees, with immediate vesting.