Supplier Performance & Relationship Manager (Fintech)

TL;DR

Supplier Performance & Relationship Manager (Fintech): Managing and optimizing outsourced core banking operations to ensure seamless customer service and cost efficiency with an accent on supplier governance, performance oversight, and continuous improvement. Focus on building strong partner relationships, utilizing data for performance stories, and driving operational excellence through collaboration.

Location: Remote (UK)

Salary: £50,200 - £63,475

Company

hirify.global is a digital bank focused on making money work for everyone through personal and business accounts, savings, investments, and credit cards.

What you will do

• Act as primary contact for day-to-day supplier management, including governance structure and supplier communications.
• Oversee performance, analyze data, and collaborate with suppliers to drive great performance.
• Manage all vendor tasks, including contract adherence, hirify.global’s third party management policy, and invoicing.
• Collaborate with WFM teams to ensure excellent service and create robust planning processes with clear governance.
• Act as the point of liaison between Supplier and hirify.global teams for policy reviews, process changes, or escalations.
• Manage a team of Performance & Continuous Improvement Partners to create seamless partnerships and identify improvement opportunities.

Requirements

• Experience in managing large global operational third-party suppliers across multiple contact channels.
• A proven track record of building strong working relationships.
• Able to work with ambiguity and autonomously in a fast-paced environment.
• Comfortable using data to help tell a story on performance and identify future opportunities.
• Performance and team management is essential.
• Comfortable and able to travel overseas to partner locations 3-4 times per year.

Culture & Benefits

• £1,000 learning budget each year to use on books, training courses and conferences.
• We provide Macbooks and extra support for your work-from-home setup.
• Diversity and inclusion are a priority, fostering an inclusive environment for all people to grow.
• The application journey has 4 key steps with flexibility for your schedule.