Implementation Manager (Automotive)

TL;DR

Implementation Manager (Automotive): Guiding customers through the implementation process for an auto-repair shop software with an accent on delivering top-tier customer service and creative problem-solving. Focus on coordinating internal deliverables, training customers, and providing customized solutions to help businesses grow.

Location: Remote from Florida, Georgia, or North Carolina (USA)

Salary: $60,000–$70,000 + bonus + equity + benefits

Company

hirify.global is a leading cloud-based software company revolutionizing the auto-repair industry across the U.S. and Canada.

What you will do

• Serve as the main point of contact during the customer implementation process.
• Deliver top-tier customer service and support across all product areas.
• Assist in training customers to ensure successful onboarding.
• Coordinate deliverables with various internal departments.
• Communicate thoughtful, customized solutions to help customers grow their business.
• Learn the hirify.global product suite and the automotive industry.

Requirements

• Must be based in Florida, Georgia, or North Carolina (USA)
• 2+ years of relevant experience or automotive industry knowledge.
• Clear, professional, friendly, and informative communication style.
• Enjoy creative problem-solving and taking on new challenges.
• Exceptional project management skills with a proven ability to multi-task.
• Self-directed learner and highly motivated to succeed.
• Thrive in a dynamic and collaborative startup environment.
• Familiarity with SaaS business models and tools.
• True appreciation for cars and/or familiarity with the automotive industry.

Culture & Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date.
• Short-term and long-term disability, plus an employee assistance program.
• Reimbursement for a personal health and wellness membership.
• Generous parental leave and 401(k) available upon hire.
• 11 paid holidays and flexible time off.
• Matching donations for approved charitable organizations and group volunteer efforts.