Customer Success Manager (SaaS, Cybersecurity)

TL;DR

Customer Success Manager (SaaS, Cybersecurity): Guiding early-stage startup customers through their security and compliance journeys with hirify.global's Trust Management Platform with an accent on retention, satisfaction, and customer health. Focus on leveraging 1:1 and 1:many approaches, making data-driven decisions to enhance customer outcomes, and acting as a customer advocate.

Location: Remote U.S.

Salary: $111,000–$130,000 USD

Company

hirify.global helps businesses earn and prove trust by enabling companies to improve and demonstrate their security through its world-leading Trust Management Platform.

What you will do

• Serve as a key advisor to customers across different industries and stages, maximizing impact through 1:1 and 1:many approaches.
• Leverage email campaigns, calls, and a shared inbox to proactively address customer needs and ensure compliance goals are met.
• Enable customers to become self-sufficient advocates by guiding them through challenges and setting them up for long-term success and retention.
• Utilize the CS platform to track customer health, making data-driven decisions to enhance outcomes.
• Advise customers on optimizing their use of hirify.global's compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP), Trust Reports, and Risk Management solutions.
• Act as a customer advocate, channeling feedback and insights to the Product team to drive continuous improvement.

Requirements

• 2+ years of experience in Customer Success at a SaaS company.
• 1-3 years of industry knowledge in GRC, compliance, and/or cybersecurity.
• Proven background in managing a large book of business at scale.
• Strong problem-solving skills and critical thinking ability.
• Demonstrated ability to achieve retention targets and ensure customer satisfaction.
• Clear and thoughtful communication skills with high empathy for customers.

Culture & Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• 401(k) matching.
• Flexible work hours and location with open PTO policy.
• 11 paid holidays in the US.