Account Manager - Risk Mitigation

TL;DR

Account Manager (Risk Mitigation): Proactively identifying, engaging, and stabilizing customers showing early signs of adoption risk to prevent churn, with an accent on consultative discovery, re-onboarding, and adoption recovery. Focus on executing structured multi-touch outreach campaigns, delivering tailored training, and monitoring post-consultation usage through data dashboards to ensure sustained customer value.

Location: This position is based onsite in Draper, Utah or San Francisco, California, United States.

Salary: $125,000–$150,000 USD

Company

hirify.global’s mission is to accelerate innovation in healthcare by connecting patients, providers, and developers, building the infrastructure layer for modern healthcare.

What you will do

• Manage a queue of risk mitigation tickets, prioritizing cases based on severity and urgency.
• Execute structured multi-touch outreach campaigns and conduct discovery calls to uncover root causes of product underutilization.
• Deliver tailored training, reimplementation, or optimization sessions to customers.
• Monitor post-consultation usage through dashboards and proactively intervene if adoption stalls.
• Maintain accurate and timely documentation in HubSpot for all case management activities.
• Contribute to accurate reporting and visibility for leadership regarding risk mitigation efforts.

Requirements

• 2+ years of experience in Customer Success, Account Management, Implementation, or Onboarding.
• Strong discovery, communication, and consultative problem-solving skills.
• Comfort engaging customers via phone, video, and written communication.
• Experience working in structured workflows and CRMs (HubSpot preferred).
• Ability to analyze usage data and translate insights into action.
• Strong time management and follow-through in a high-volume environment.

Nice to have

• Experience in customer success, churn prevention, or adoption-focused roles.
• SaaS or healthcare technology experience.
• Familiarity with training, onboarding, or reimplementation motions.
• Experience managing multiple concurrent customer cases.

Culture & Benefits

• Full Medical, Dental, and Vision (up to 100% covered).
• 401K and commuter benefits.
• Flexible PTO.
• High-impact work that directly improves the healthcare experience for millions.
• Culture values customer focus, ownership, direct communication, default trust, and first principles thinking.