Key Account Manager (iGaming)

TL;DR

Key Account Manager (iGaming): Overseeing a portfolio of high-net-worth customers in the Canadian market with an accent on building relationships to foster loyalty, retention, and increased lifetime value. Focus on delivering personalized experiences, monitoring performance, and strategically engaging customers at key lifecycle points to drive growth within a sustainable framework.

Location: Onsite in Toronto, Canada. This role requires willingness to travel and work outside of regular office hours, with international travel as a plus.

Company

hirify.global is a leading GameTech company operating in 19 markets, delivering cutting-edge experiences to millions of customers.

What you will do

• Manage a portfolio of high-net-worth customers, building strong relationships to foster loyalty, retention, and increased lifetime value.
• Monitor individual customer performance and ensure timely provision of online and offline rewards.
• Deliver top-tier customer service, acting as the primary point of contact for assigned customers.
• Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team.
• Acquire in-depth knowledge of customers to build respective strategies and provide feedback to enhance overall customer experience.

Requirements

• Bachelor’s or Master's Degree in Marketing, Business Administration, Management, or other relevant fields.
• Work experience in a customer-facing environment.
• English: C1+ proficiency required.
• Strong relationship-building skills, commercial acumen, analytical, and organizational skills.
• Passion for the online gaming industry.
• Must be willing to travel and work outside of regular office hours.

Nice to have

• Experience in key customer management.
• Availability for international travel and mobility.

Culture & Benefits

• Join a diverse, global team of over 2,700 professionals from 40+ nationalities across 3 continents.
• Work for a company recognized as among the Best Workplaces in Europe and a certified Great Place to Work.
• Opportunity to engage with high-value customers and promote responsible gambling and sustainability.