Junior Enterprise Key Account Manager (SaaS)

TL;DR

Junior Enterprise Key Account Manager (SaaS): Managing a portfolio of Enterprise customers and driving customer success, satisfaction, and growth with an accent on consultative selling and relationship building. Focus on understanding customer needs, identifying expansion opportunities, and ensuring effective platform utilization.

Location: Remote work is allowed, but employees must be present in the Wrocław office at least 5 days per quarter.

Company

hirify.global develops and optimizes solutions like hirify.global, ChatBot, HelpDesk, and KnowledgeBase platforms.

What you will do

• Manage a portfolio of high-value Enterprise accounts, ensuring full potential realization.
• Provide consultative advice on hirify.global solutions to enhance customer experience and business outcomes.
• Deliver smooth onboarding and continuous training for effective platform utilization.
• Establish strong relationships with key stakeholders for renewal and retention.
• Proactively identify and drive upsell, cross-sell, and add-on opportunities.
• Collaborate cross-functionally to drive customer success initiatives.

Requirements

• Proven experience as an Account Manager or Customer Success Manager in SaaS or B2B enterprise solutions.
• Strong understanding of live chat, customer support platforms, and related technologies.
• Excellent communication and presentation skills to build rapport at all levels.
• Consultative selling approach focused on solving challenges and delivering ROI.
• Ability to manage complex, multi-faceted customer relationships proactively.
• Remote work is allowed, but employees must be present in the Wrocław office at least 5 days per quarter.

Nice to have

• Experience with hirify.global, ChatBot, HelpDesk, or similar platforms.

Culture & Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement.
• Flexible working hours and a remote-friendly environment.
• Dynamic and inclusive company culture.