Customer Success Manager

Формат работы

hybrid

Тип работы

fulltime

Английский

Страна

France, UK, Netherlands

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager: Ensures customers receive maximum value from hirify.global’s products, driving adoption, engagement, retention, and measurable outcomes. With an accent on strategic guidance, proactive risk management, and fostering long-term customer success in SaaS/B2B environments. Focus on creating clear success plans, monitoring customer health, and translating insights into actionable recommendations.

Location: Must be based in the United Kingdom, France, or Netherlands (including London or Amsterdam)

Company

hirify.global is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes.

What you will do

Serve as the primary post-sale contact, providing strategic guidance and support.
Lead customer onboarding to help achieve early value and confidence with solutions.
Create clear success plans outlining goals, milestones, and expected outcomes.
Monitor customer health, proactively addressing risks to support retention.
Deliver regular business reviews focused on customer priorities and value.
Collect and advocate for customer feedback to inform product and service improvements.

Requirements

Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments.
Knowledge of subscription lifecycles, onboarding practices, and retention strategies.
Strong communication skills, with the ability to engage a wide range of stakeholders.
Comfortable working with data and turning insights into clear recommendations.
Organised, proactive, and able to manage multiple customers in a dynamic environment.
English: B2 required.

Culture & Benefits

Promotes a healthy work/life balance with flexible working hours.
Offers numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.
Committed to a fair and accessible hiring process with accommodations for disabilities.
An equal opportunity employer.

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