Senior Customer Success Manager (PropTech)

TL;DR

Senior Customer Success Manager (PropTech): Building strategic client relationships for a rapidly expanding PropTech product ecosystem, focusing on retention, satisfaction, and driving upsell/expansion. Focus on leading QBRs, leveraging data for strategic discussions, and influencing senior stakeholders to ensure long-term value.

Location: Manchester (Hybrid, up to 3 days WFH). Candidates must be eligible to live and work in the UK.

Salary: £40,000–£45,000 plus commission, with an estimated OTE of £50,000–£55,000.

Company

hirify.global is an award-winning PropTech business based in Manchester, developing world-class technology to improve the UK property industry.

What you will do

• Own and grow relationships with Enterprise clients, ensuring solutions help them succeed, focusing on retention and satisfaction.
• Lead clients through onboarding, training, and ongoing engagement for multi-award-winning software.
• Identify and drive upsell and expansion opportunities across the Street ecosystem.
• Take a proactive, consultative approach to client success, spotting risks and mitigating churn.
• Act as the internal voice of the customer, collaborating with Product, Engineering, and Sales.
• Use data and insight to guide strategic, outcome-focused discussions and support product adoption.

Requirements

• Proven experience managing strategic, high-value client relationships in B2B SaaS, PropTech, or tech-first environments.
• Confident, engaging, and influential to senior stakeholders when leading QBRs and strategic reviews.
• Strong commercial acumen paired with a customer-first mindset.
• Data literate and confident using SaaS platforms, customer success tools, and CRM systems.
• Organised, proactive, and able to manage multiple priorities in a fast-paced environment.
• Eligible to live and work in the UK.

Culture & Benefits

• Hybrid-working (up to 3 days WFH).
• £1000 towards a holiday after first year (tax covered), £500 yearly L&D budget, birthday off.
• Enhanced maternity, paternity & adoption pay, mental health & well-being support.
• Flexible working hours, public transport season ticket loans, paid menopause leave.
• Company and team off-sites, events and happy hours, cycle to work scheme, electric car salary sacrifice.
• Climate-positive company.

Hiring process

• 3 stages: Introductory call with Talent team, Hiring Manager Interview, Final interview and presentation.