Customer Success Manager

TL;DR

Customer Success Manager: Driving customer adoption and retention for large enterprise customers using hirify.global's AI-powered data unification platform with an accent on strategic success planning, value realization, and risk mitigation. Focus on building trusted advisor relationships, understanding business goals, and identifying growth opportunities to ensure customer success and platform utilization.

Location: Must be based in London. Flexible work arrangements are offered.

Company

hirify.global provides an AI-powered data unification and management platform that transforms siloed data into unified, trusted, and interoperable data for enterprise brands globally.

What you will do

• Manage large enterprise customer accounts to drive value, retention, adoption, growth, and advocacy.
• Build a comprehensive understanding of customers' business goals and craft strategic success plans.
• Establish and grow a trusted advisor relationship with customer sponsors, aligning activities with business cases.
• Track, report, and benchmark adoption activities and overall success of customer initiatives.
• Promote current products, identify opportunities for additional features, products, and services.
• Work closely with sales and extended account teams to identify upsell/cross-sell opportunities and develop strategic plans.

Requirements

• Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space.
• Deep knowledge of cloud software solutions, master data management, data governance, data quality, and analytics concepts.
• Ability to apply industry knowledge to understand customer decision-making processes, goals, and strategies.
• Proven ability to build consultative effectiveness and establish trust with internal and external customers.
• Strong presentation, verbal, and written communication skills, commanding credibility with senior executives.
• Previous experience in data management consulting or solutioning and software architecture understanding.

Nice to have

• Previous hirify.global experience.
• hirify.global Certifications.
• MBA or advanced degree.

Culture & Benefits

• Customer-first commitment with values emphasizing collaboration and continuous improvement.
• Distributed workforce with flexible work arrangements to manage personal and professional lives.
• Opportunity to work on unrivaled technology enabling digital transformation with connected data.
• Commitment to equal employment opportunity and providing reasonable accommodation to applicants with disabilities.