Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing and nurturing a portfolio of B2B clients to ensure product adoption and long-term retention with an accent on strategic account management and onboarding. Focus on driving revenue growth through upsells, managing renewal cycles, and acting as the primary voice of the customer to improve product value.

Location: Flexible hybrid role, must be based in France or Spain

Company

hirify.global is a leading European SaaS provider specializing in secure digital transaction management, electronic signatures, and KYC compliance solutions.

What you will do

• Manage a portfolio of B2B accounts, acting as the primary point of contact for customer strategy and relationship management.
• Guide customers through onboarding processes and deliver product training to ensure successful platform adoption.
• Analyze customer health metrics, usage data, and NPS to proactively identify churn risks and growth opportunities.
• Collaborate with sales teams to drive cross-selling and upselling initiatives to expand account revenue.
• Advocate for customer needs by relaying feedback to the product and development teams to influence the roadmap.
• Prepare performance reports and participate in steering committees to ensure alignment on customer goals.

Requirements

• 5+ years of experience in Customer Success, Account Management, or similar SaaS roles.
• Proven track record in managing contract renewals, adoption strategies, and success programs.
• Full professional proficiency in both French and English.
• Strong data analytical skills and experience using CRM tools like Salesforce.
• Ability to manage multiple complex accounts simultaneously while maintaining high satisfaction levels.

Culture & Benefits

• Flexible hybrid work setup and flexible working hours.
• Comprehensive health insurance 100% covered by the company.
• Meal vouchers provided (Ticket restaurants).
• Structured onboarding and ongoing skills development programs.
• Regular team events and a collaborative, fast-paced scale-up environment.

Hiring process

• HR discovery call followed by an interview with a Senior CSM.
• Business case evaluation and interview with the CSM Manager and C&OPS Director.
• Reference checks.