Customer Success Manager

TL;DR

Customer Success Manager (SaaS/RegTech): Ensuring customers achieve expected outcomes and driving product adoption for secure digital transaction solutions with an accent on building strong relationships, onboarding guidance, and identifying growth opportunities. Focus on monitoring customer health metrics, mitigating churn, and collaborating with sales to expand revenue.

Location: Flexible hybrid work setup, based in Paris, Barcelona, Valencia, or Madrid.

Company

hirify.global is a leading SaaS company in the RegTech space, revolutionizing digital transaction management across Europe through secure electronic signatures, KYC, and ID verification solutions.

What you will do

• Build and maintain strong, trusted relationships with customers, acting as their primary point of contact.
• Guide customers through the onboarding process and conduct product training sessions.
• Drive product adoption by identifying opportunities to enhance usage and maximize value.
• Serve as the voice of the customer within the company, addressing concerns and relaying feedback to product teams.
• Track and improve customer health metrics, identifying upselling and cross-selling opportunities.
• Collaborate with Sales, Marketing, and Product teams, maintaining accurate records in CRM tools.

Requirements

• 5+ years in customer success, account management, or similar customer-facing roles in a SaaS company.
• Experienced in delivering contract renewal cycles, adoption strategy, and success programs.
• Demonstrated leadership skills to align teams and stakeholders with a solution-oriented mindset.
• Fluent in French and English.
• Exceptional communication and interpersonal skills.
• Ability to analyze data and metrics to drive insights and decision-making.

Nice to have

• Proficiency in CRM tools (e.g., Salesforce) and customer success platforms.

Culture & Benefits

• Flexible hybrid work setup and flexible working hours with RTT.
• Health Insurance 100% covered.
• Meal Vouchers (Ticket restaurants).
• Tailor-made onboarding and skills development program.
• Regular events to maintain a good atmosphere.

Hiring process

• HR Discovery Call (30 min).
• 1st interview with a CSM Senior.
• Business case.
• 2nd interview with a CSM Manager, C&OPS Director, and business case feedback.
• Reference check.