Client Engagement Manager (EdTech)

TL;DR

Client Engagement Manager (EdTech): Building and scaling end-to-end customer engagement and advocacy strategies with an accent on turning satisfied customers into passionate advocates and driving measurable business growth. Focus on developing robust reference programs, managing social proof asset creation, and coaching internal teams to strengthen Sentral's brand in the education sector.

Location: Chatswood, New South Wales, Australia. This is a hybrid role.

Company

hirify.global is a Fortune 500® brand and commerce leader powering millions of companies globally, delivering market-leading technology solutions through regional sub-brands like Sentral, which supports over 3000 schools across Australia with student administration and data management.

What you will do

• Build, manage, and scale the entire customer engagement program.
• Develop and manage a robust Reference School Program to boost Sentral's overall referenceability.
• Work closely with Client Managers, Sales Executives, and Marketing to identify ideal customer references.
• Manage the full lifecycle of social proof asset creation, including case studies, video testimonials, and online reviews.
• Train internal teams on the appropriate usage, deployment, and legal compliance of Client Engagement assets.
• Design high-touch, one-on-one engagement and scalable, low-effort activities to prevent client fatigue and ensure high loyalty.

Requirements

• Minimum 5 years’ experience in Sales Management with a strong track record in fast-paced, competitive environments.
• Proven ability to influence, enable, and collaborate across Sales, Marketing, and Customer Success.
• Advanced proficiency in Salesforce.com.
• Strong analytical and problem-solving capability.
• Exceptional organisational, time-management, and attention-to-detail skills.
• Demonstrated success building trusted relationships in high-performance cultures.

Nice to have

• Tertiary qualification in Business.
• Relevant management or leadership training.
• Prior experience working in Business to Business services environments and/or SaaS models.
• Prior experience working with schools or educational communities.

Culture & Benefits

• Values of Passion, Care, Accountability, Excellence, and Ingenuity.
• Commitment to Diversity, Equity and Inclusion.
• Oceania program focused on Reconciliation and Gender Equity.
• Hybrid work model.

Hiring process

• Final applicants will be asked to consent to a criminal history check.